Cancellation Policy – Activities

To ensure the smooth operation and quality of our services, the following conditions will apply in the event of a no-show:

In the event of a no-show, a penalty equal to 100% of the reservation amount will be charged; therefore, no refund will be issued.

Spaces for our activities are limited, and a no-show prevents other passengers from taking that spot, meaning we incur the full operational and logistical costs.

Any request for a change or cancellation must be made at least 24 hours in advance to avoid being considered a no-show.

In duly justified cases of force majeure, the company may consider rescheduling the activity based on availability, with no guarantee of a refund.

It is the customer’s responsibility to arrive on time at the meeting point or to notify us immediately in case of a delay, to ensure that the activity can be properly organized.

By confirming your reservation, you acknowledge that you have read and accepted these terms and conditions.