A guided tour through native forests, trails and unforgettable waterfalls.

• Shared transportation

• Guide

• Accident insurance

• Entrance to parks and museum

• Professional photography service to capture the best moments of your adventure

• Lunch and meals not specified in detail in the tour itinerary

• Personal hydration is essential , so we recommend you bring your own reusable water bottle.

• Personal expenses or additional services not mentioned in the program

• Comfortable clothes and shoes

• Waterproof clothing or a change of clothes (only depending on the weather)

• Sunscreen

• Snack and water

• Cash (some lunch places don't accept cards)

Cancellation Policy

• Cancellations made more than 24 hours in advance of the activity will be entitled to a 100% refund of the amount paid.

• Cancellations made less than 24 hours in advance will be entitled to a 50% refund of the activity price.

• These conditions allow for proper logistical planning and the correct management of available slots.

No-Show Policy – Activities

To ensure the proper operation and quality of our services, the following conditions apply in case of absence:

• No Show will be considered if the client does not appear or arrives more than 30 minutes late from the indicated meeting time, without prior notice to the company.

• In case of No Show, a penalty corresponding to 100% of the value of the reservation will be applied, so no refunds will be made.

• Spaces for our activities are limited, and absence prevents other passengers from taking that place, so operational and logistical costs remain in full.

• Any request for modification or cancellation must be made at least 24 hours in advance to avoid being considered a No Show .

• In duly justified situations of force majeure, the company may evaluate a possible rescheduling according to availability, without a guarantee of refund.

• It is the client's responsibility to arrive on time at the meeting point or to inform us promptly in case of delay, in order to allow for the correct organization of the activity.

By confirming their booking, the customer declares that they have read and accepted these conditions.

Politics for Children

To ensure you fully enjoy the natural magic of Huilo Huilo with complete peace of mind, we have established the following safety and participation guidelines for the whole family:

• Open participation for young explorers from 2 years of age .

• For safety reasons, this activity is not recommended for people with pre-existing heart or respiratory conditions .

• In the case of pregnant women , participation is permitted under their own responsibility and personal judgment.

• It is recommended that minors are always under the direct supervision of a responsible adult throughout the tour.

Start of the Experience

Your adventure begins in the heart of the adventure tourism capital. Our base in Aguaventura is the official meeting point where we'll kick off any of our activities, guaranteeing comfort and impeccable logistics from the very first moment.

• Central meeting point at our office located at Palguín Street 336, Pucón.

• Depending on the activity booked, the transfer from the agency to the location is included, ensuring an organized, safe and worry-free experience.