High mountain adventure on a less explored volcano

Complete technical equipment:

• Jacket cover

• Overalls-style trouser coveralls

• Gloves

• Leggings

• Helmet

• Ice axe

• Crampons

• Mid-to-high mountain boots

• Telescopic walking sticks

• Backpack

• Plastic shovel for the descent (used when there is enough snow)

• Full guided tour with certified professional guides

• Private round-trip transportation

• Entrance to the national park

• Accident insurance

• Meal

• Water

• Sunglasses

• Sun block

• Photography service

• Snacks (chocolates, sandwiches, 2 liters of water, dried fruit, regular fruit, etc.)

• Sun block

• Outerwear (down jacket or fleece)

• Base layer + sportswear or trekking clothing (3 layers total + trekking or sports trousers)

• Category 4 sunglasses (if you do not have sunglasses suitable for the activity, we have sunglasses available in our rental shop)

Cancellation Policy

• Cancellations made more than 24 hours in advance of the activity will be entitled to a 100% refund of the amount paid.

• Cancellations made less than 24 hours in advance will be entitled to a 50% refund of the activity price.

• These conditions allow for proper logistical planning and the correct management of available slots.

No-Show Policy – Activities

To ensure the proper operation and quality of our services, the following conditions apply in case of absence:

• No Show will be considered if the client does not appear or arrives more than 30 minutes late from the indicated meeting time, without prior notice to the company.

• In case of No Show, a penalty corresponding to 100% of the value of the reservation will be applied, so no refunds will be made.

• Spaces for our activities are limited, and absence prevents other passengers from taking that place, so operational and logistical costs remain in full.

• Any request for modification or cancellation must be made at least 24 hours in advance to avoid being considered a No Show .

• In duly justified situations of force majeure, the company may evaluate a possible rescheduling according to availability, without a guarantee of refund.

• It is the client's responsibility to arrive on time at the meeting point or to inform us promptly in case of delay, in order to allow for the correct organization of the activity.

By confirming their booking, the customer declares that they have read and accepted these conditions.

Start of the Experience

Your adventure begins in the heart of the adventure tourism capital. Our base in Aguaventura is the official meeting point where we'll kick off any of our activities, guaranteeing comfort and impeccable logistics from the very first moment.

• Central meeting point at our office located at Palguín Street 336, Pucón.

• Depending on the activity booked, the transfer from the agency to the location is included, ensuring an organized, safe and worry-free experience.